Many of the newly minted Super Rich are completely unfamiliar with the names on the boutiques that line Madison Avenue or Bond Street
============================================================
What Do You Do When The Forecast is For a Category 5 Hurricane?
What do you do when the forecast is for a Category 5 Hurricane? My answer is simple: Prepare and create a Survival Plan for you and your business.
Now this advice may not be applicable to some of the global titans of luxury. You may remember that following Bernard Arnault's optimistic speech at The International Herald Tribune Supreme Luxury conference in Moscow last December I wrote that perhaps it doesn't rain on the LVMH side of the street. And judging by the financial results I see from LVMH, Group Richemont and PPR, I think I could make a good case that their heavy investment in creating a global footprint and near 100 percent brand awareness for their "flagship" brands has put them out of harm's way.
For many others I am not so sure. The stream of market soundbites I keep hearing for the US - and now the UK market - should give pause to small to mid-size luxury businesses.
A quick sampling of the barometric pressure building (or dropping in the case of hurricanes):
I have several Wall Street Journal alerts that send me emails about the latest financial news, and not only are many of these prefaced with "lowest in 17 years" or "worst in 30 years," but I actually saw a housing-related statistic that made a comparison to the 1930s.
Last week I spoke at The Luxury Marketing Council in Dallas where Chapter CEO Richard Baker had assembled an engaged group from locally based corporate members such as Bombardier Flexjet, Skyjet and Neiman Marcus to top local car dealers and clothiers.
After giving my Category 5 Hurricane warning, I was surprised to hear from one attendee who was at an American Express Publishing conference the week prior in California that despite the many dire forecasts, Amex was trying to paint a bright picture, even though its own credit card division has made a $450 million provision for bad debt with cardholders.
As I stated, if the company name on my business card is Cartier, Gucci or Louis Vuitton, I would be apt to sing a happy song. However, when you consider that 90% of today's Super Rich are self made and some 80% of these folks have made their money in the past decade or less, the basic fact is many of the newly minted Super Rich are completely unfamiliar with the names on the boutiques that line Madison Avenue or Bond Street (in fact, a Harrison survey from the Amex conference reported that kids of the Super Rich had a greater knowledge of luxury brands than their parents).
As spending by those aspirational consumers that drove the sales of entry price and mid price point products has pretty much dried up, the key, I believe, is to create an intense program to cultivate more business from the Super Rich - both current customers and new ones. For smaller and medium size companies, I would strongly suggest an Action Plan to ensure that the folks who still have the money (the Super Rich) have your brand top of mind as they go shopping. Remember, 80% of the Super Rich ($30 million +) in the Prince survey said they will actually increase spending in 2008.
Hopefully it ends up an Action Plan, not a Survival Plan, but my viewpoint is the indicators are that the storm is pretty big and dangerous. With luck it won't be a direct hit, but it would also be extremely foolish to ignore the mounting warning signals.
By Doug Gollan Elite Travel |



Comments